Job Description
Do you enjoy developing talent and creating engaging learning experiences that truly make an impact?
At The LEGO Group, we are looking for a Customer Service Onboarding Trainer based in Monterrey who will inspire and prepare our new Consumer Services Advisors from day one of their career journey.
If you believe training should be structured, dynamic, and memorable, this opportunity is for you.
Your Mission
Design and deliver fun, reliable, knowledgeable, and engaging induction training experiences for new hires, ensuring they start their journey with the skills, confidence, and mindset needed to deliver world-class service.
Start Date: April 27th, 2026
Onboarding Training Period: April 27th – June 29th, 2026
Employment Type: Permanent
Travel: This role may involve some travel requirements to Tempe, Arizona, USA.
Key Responsibilities
- Facilitate in-person New Hire Induction Training
- Review and continuously improve training materials
- Design and create engaging onboarding content using strong instructional design techniques
- Collaborate closely with Team Leaders, Resource Planning, and other stakeholders
- Share best practices globally to support continuous improvement
- Role model LEGO values, Diversity & Inclusion, and leadership behaviors
- Evaluate advisor performance and provide real-time coaching and feedback
- Support new hires during their first live customer interactions
About the Team
Consumer & Shopper Engagement supports The LEGO Group by delivering world-class service through meaningful consumer interactions. We believe exceptional service starts with exceptional training.
This role plays a key part in executing our global onboarding strategy and ensuring every new employee receives a best-in-class welcome experience.
What We’re Looking For
- Certification in Learning & Development or a related field
- Experience within a Customer Service or Contact Center environment
- Good Knowledge of updating and creating eLearning content
- Strong PowerPoint skills
- Intermediate proficiency in MS Word, Excel, SharePoint, and MS Teams
- Excellent communication skills and confidence presenting to large groups
- Strong collaboration and relationship-building skills
- Creative and independent problem-solving abilities
- Ability to organize and prioritize work effectively
- Availability Monday through Friday during all training sessions
- Availability to attend in-person sessions in the Monterrey office
- Proven experience delivering training
- Strong knowledge of the full training cycle and instructional design techniques
Come build meaningful learning experiences with us.
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Your workplace – You'll find this at the top of this advert and when you join the team, we'll confirm this with you.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.
